Frequently Asked Questions

Catatan Pemain holds a license from the Curacao eGaming Authority, which sets standards for fairness, security, and responsible gaming. This regulatory oversight includes regular third‑party audits of our random number generators and financial processes. The current license number is displayed in the site footer for transparency.

Catatan Pemain accepts Visa and Mastercard, e‑wallets such as Skrill and Neteller, direct bank transfers from major Indonesian banks, and cryptocurrency (BTC, ETH, USDT). Deposits are instant for most methods; withdrawals to e‑wallets are processed within 24 hours, while bank transfers take 2‑3 business days.

New members receive a 100 % match bonus on their first deposit up to Rp 500,000. The bonus must be turned over 10 times (10×) on sports bets with minimum odds of 1.50 before it can be withdrawn. The rollover must be completed within 30 days of claiming the offer.

To verify your identity, you must upload a clear copy of a government‑issued ID (KTP or passport) and a recent proof of address such as a utility bill or bank statement dated within the last three months. Once the documents are reviewed, your account is usually approved within 24 hours.

You can manage your spending by setting daily, weekly, or monthly deposit caps in the ‘Responsible Gaming’ section of your account. If you need a break, self‑exclusion options range from 24 hours to permanent, during which you cannot log in or place bets. To activate either feature, go to Account Settings → Responsible Gaming and follow the prompts.

Yes, the cash‑out feature lets you settle a bet before the event ends, with the payout based on the current odds and match situation. You can bet on match result, over/under, Asian handicap, correct score, and live in‑play markets for most football matches. All markets and cash‑out availability are shown in the bet slip.